1. How long have you been a ChemPros customer?
2. How many employees work in your company?
3. Which products/services do you purchase from ChemPros?
Multiple answers are possible
4. To what extent does ChemPros meet your service expectations?
5. How do you assess the quality of our services/products provided?
6. How competent do you think our employees are?
7. How satisfied are you with the delivery time of our services/products?
8. What could ChemPros do to improve the quality of service?
9. How friendly do you find our employees?
10. How helpful do you find our employees?
11. Give an example of a positive or negative experience with our customer friendliness?
12. How satisfied are you with the communication with ChemPros?
13. How clearly are your questions or comments answered?
14. How quickly are your questions or comments responded to?
15. How do you assess the quality of our website?
16. What can we improve in our communication?
17. How do you rate ChemPros' flexibility in responding to your needs?
18. Describe a situation in which ChemPros has shown itself (not) flexible?
19. How satisfied are you with the ability of ChemPros employees to solve any problems?
20. How likely are you to recommend ChemPros to others?
21. Do you have any other comments or suggestions you would like to share with us?