1. How long have you been a ChemPros customer?
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2. How many employees work in your company?
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3. Which products/services do you purchase from ChemPros?
Multiple answers are possible
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4. To what extent does ChemPros meet your service expectations?
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5. How do you assess the quality of our services/products provided?
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6. How skilled do you think our employees are?
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7. What could ChemPros do to improve the quality of service?
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8. How satisfied are you with the delivery time of our services/products?
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9. Have you ever experienced delivery delays?
10. If so, has this been handled satisfactorily?
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11. How friendly do you find our employees?
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12. How helpful do you find our employees?
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13. Give an example of a positive or negative experience with our customer service?
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14. How satisfied are you with the communication with ChemPros?
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15. How quickly will your questions or comments be responded to?
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16. How do you assess the quality of our website?
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17. How clearly are your questions or comments answered?
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18. What can we improve in our communication?
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19. How do you rate ChemPros' flexibility in responding to your needs?
20. Describe a situation in which ChemPros has shown itself (not) flexible?
21. How satisfied are you with the ability of ChemPros employees to solve any problems?
22. How likely are you to recommend ChemPros to others?
23. Do you have any other comments or suggestions you would like to share with us?